Payment Policy

At Elera Lane, we are committed to providing a seamless and secure shopping experience. Below are the details of our payment policies.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience smooth and convenient. We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

We process payments in US Dollars (USD). The currency displayed on product pages, at checkout, and on your final invoice will be shown in USD unless otherwise indicated at checkout.

If your billing currency differs from USD, your bank or payment provider may apply a currency conversion fee or international transaction charge, which is outside of our control.

2. Payment Processing

  • Payment at the time of purchase: Payment must be made when you place your order.

  • Order Processing: Orders will only be processed and shipped once full payment has been received.

  • Payment Failure: If your payment is declined or fails, the order will not be confirmed, and you will be notified.

3. Pricing and Currency

  • Currency: Prices are displayed and processed in US Dollars (USD), unless otherwise indicated at checkout.

  • Price Changes: Prices may change without prior notice. The price applicable to your order will be the price shown at the time of checkout.

  • Taxes & Shipping: We offer free shipping on all orders. Any applicable taxes, duties, or charges shown at checkout will be displayed before you complete your purchase.

4. Secure Payment Processing

To protect your payment details, Elera Lane uses SSL encryption and trusted payment gateways to help ensure the security of all transactions.

  • No storage of payment information: We do not store any credit card or payment information on our servers.

5. Refunds and Chargebacks

Refunds will be processed in accordance with our Return and Refund Policy.

  • Chargebacks: If a chargeback is initiated without prior authorization, we will dispute the chargeback. If you encounter any payment issues, please contact us first at info@eleralane.com.

6. Fraud Prevention

In line with applicable consumer protection and anti-fraud laws in the United States, Elera Lane reserves the right to cancel or suspend any order that is suspected to involve fraud, unauthorized payment activity, or any breach of our terms of sale. Where an order is cancelled, any payment taken will be refunded in full to the original payment method.

  • Identity Verification: For high-value transactions, additional identity verification may be required to ensure the security of the transaction.

7. Contact Information

Business name: Elera Lane
Address: 12 King Ave
Weehawken Township, New Jersey 07086
US

E-mail: info@eleralane.com
Phone: +1 (929) 669-3632
Contact form: Contact page

Customer Service Hours (EDT):
Monday – Saturday: 9:30 AM – 7:00 PM
Sunday: Closed

Preferred method of contact: email
We aim to respond within 1–2 business days.