Terms of service

Welcome to Elera Lane! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General Information

Website: https://eleralane.com/
Business Name: Elera Lane
Phone: +1 (929) 669-3632
Email: info@eleralane.com
Business Days: Monday to Saturday
Business Hours: 9:30 AM to 7:00 PM
Address: 12 King Ave, Weehawken Township, NJ 07086, USA

2. Order Processing and Delivery

  • Order Processing: Orders are processed within 1–2 business days from the time of purchase. Our order cut-off time is 7:00 PM (EDT).
  • Delivery Time: After processing, orders are shipped within 5–7 business days. The total delivery time is estimated to be 6–9 business days.
  • Shipping Method: We offer Free Shipping for all orders.
  • Shipping Cutoff: Orders placed after 7:00 PM (EDT) will be processed on the following business day.

3. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of receipt. Items must be unused and unworn with all original tags intact.
  • Return Shipping: If the customer ordered incorrectly, return shipping is free. We recommend using a trackable shipping service.
  • Refunds: Once inspected, approved refunds are issued to the original payment method.

4. Payment and Pricing

  • Payment Methods: We accept all major payment methods shown at checkout.
  • Pricing: All prices are listed in USD and may change without notice.

5. Privacy and Security

  • Your privacy is important to us. Please review our Privacy Policy for details on how we handle personal information.

6. Customer Responsibilities

  • You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect details.
  • By placing an order, you agree to comply with all applicable laws.

7. SMS Terms & Conditions

By opting into SMS communications from Elera Lane, you agree to receive recurring text messages related to orders, account activity, promotions, and other relevant information. Messages may be sent using automated technology.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You may unsubscribe at any time by replying STOP. For assistance, reply HELP or contact our support team.

Elera Lane is not responsible for delayed or undelivered messages due to carrier issues or technical limitations.

8. Limitations of Liability

  • Elera Lane is not responsible for damages arising from the use of our products or services. Liability is limited to the amount paid.

9. Modifications to Terms

  • We reserve the right to update these Terms of Service at any time. Changes will be posted on this page.

10. Contact Information

Phone: +1 (929) 669-3632
Email: info@eleralane.com
Business Hours: Monday to Saturday, 9:30 AM to 7:00 PM (EDT)

Thank you for choosing Elera Lane! We appreciate your business and look forward to serving you.