Refund policy

 30-Day Easy Free Returns

At Elera Lane, we want you to love your purchase. If, for any reason, you're not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Free Returns: Return shipping is on us, so you won't have to pay a cent for sending it back.
  • Restocking Fee: We do not charge a restocking fee for approved returns.

How to Return An Item

  1. Contact Us: Email our team at info@eleralane.com with your order number and reason for the return.
  2. Get Return Instructions: We'll email you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We'll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Send It Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive the item, we'll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at info@eleralane.com with your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we'll help exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information:

Address: 12 King Ave, Weehawken Township, NJ 07086, USA
Email: info@eleralane.com

FAQ: Frequently Asked Questions
Phone: +1 (929) 669-3632

Contact Form

Customer Service Hours: 9:30 AM to 7:00 PM (Monday to Saturday)

We do our best to reply to your email within 1-2 business days.